creative delivery that is good for business

Nomad Studio's grurantee

Our commitment

1. We are committed to providing the best creative solutions to serve your needs as a business
2. Who you are and what you wish to achieve is always on our horison in everything we do
3. We are committed to supporting local New Zealand based businesses and communities
4. We are committed to your success
5. We are invested in the longevity of your brand
6. Our team are always here to help – just a phone call or email away
7. You can have confidence you will get what you paid for, delivered on time
8. You can have confidence in how quickly we will respond to an issue
9. You can have confidence that we are resourcful with your allocated budgets
10. We stand by our value to you, therefore we offer a 30-Day Money Back Guarantee on all services

OUR GAURANTEE

Whether you are a start-up, an upcoming or larger scale corporatinon, we know that every dollar counts. If what we have produced for you has not quite met your expectations, you can request for a full refund within 30 days of delivery.

We offer a 30-Day Money Back Guarantee ("Offer") for each of our goods and services ("Product") regardless the cost of the package. If for any reason you are not completely satisfied with the final Product you purchased from us or it just does not meet your expectations, you should notify us within 30 days from the date of the purchase and we will process your the refund.

You may only claim the within 30 days from the date of the purchase. To claim the Offer, you need to contact us by phone on +64 21 267 4137 or email accounts@nomadstudios.co.nz. You must provide us with the following information to validate your claim:

Name
Phone number
Email
Invoice Number (e.g. NS #####)
Details of the service that you request refunded
The reason that you’re requesting your money back from this Offer.


You will then be sent a form to fill out requiring your account details to process your money back request.

Offer Terms and conditions

March 2022).
Products eligible for this offer are published on www.nomadstudios.co.nz/services.

Any charges that you incur in contacting us about the Offer are your responsibility. We’re providing you with this Offer because we stand behind our Products and know that they’ll ensure your business is best supported. But if for some reason our Product is not for you, then you can request to receieve your money back.

Please note, if you haven’t complied with our Offer Terms and Conditions, or if in our opinion you are trying to obtain benefits from the Offer that you’re not reasonably entitled to, your Offer claim won’t be accepted.



If for any reason you aren't fully satisfied with the delivered Product, the delivered Product does not meet your expectations or you do not see the delivered Product as valuable, we will either offer to reproduce the Product at a discounted price or free of charge, or provide a full refund with the following terms and conditions:

1. Your concerns were brought to our attention when they occurred
2. Your contacted Nomad Studios via email or phone when you had concerns with our delivery or direction
3. We are committed to supporting local New Zealand based businesses and communities
4. We are committed to your success
5. We are invested in the longevity of your brand
6. Our team are always here to help – just a phone call or email away
7. You can have confidence you will get what you paid for, delivered on time
8. You can have confidence in how quickly we will respond to an issue
9. You can have confidence that we are resourcful with your allocated budgets
10. We stand by our value to you, therefore we offer a 30-Day Money Back Guarantee on all services

11. Claims for Offer can only be made within 30 days from paid invoice.
12. Claims from social media content packages can be requested within 30 days of the final delivered Product.
13. Social media content packages can be requested within 30 days of the final delivered Product. Claims for Offer will not be granted due to a change of mind needing the Product.
14. Full refund guarantee does not apply to any shipping claims.
15. We reserve the right to have you return any Product delievered to you, before reproducing the Product or refunding your order.
16. From the time of a claim being requested, we reserve the right to remove all access that you may have to our tools and resources.
17. Claims can only be made for the prior 30 days invoiced for.
18. Maximum refund per order or customer is $5000.00 NZD.

Money back will be paid by direct credit in $NZD, to the same account in which the Product was originally purchased, for the price paid (net of any promotion or discount). This will be credited within a period of 28 days of Offer confirmation of the Product and completed documentatio

Once the Offer confirmation has been received, you will no longer be able to use the product/s for which you have been refunded. In the case of access to our databases and resources, you will see an error notice if you try to continue using the product. The working files and bonus items such as logos, business card designs etc. are subject to our copyright and may not be used for any purpose.

Should you have any queries regarding this please do not hesitate to get in touch with us for further clarification.





These terms and conditions govern all supply of goods and services ("Products") by Nomad Studios, ("we, "us") or owned by Nomad Studios ("our") to you, the purchaser of goods and services from us, including your use of the website at www.nomadstudios.co.nz ("the website"). They are effective from 1st March 2020 and will replace all earlier Nomad Studios terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.This offer is made by Nomad Studios Limited (valid until

GET IN TOUCH
let's talk about you

For questions, enquiries, or a general chat get in touch to see how Nomad Studios can ensure your business is best supported. All while supporting local talent!

get in touch
how we work?

WE WORK WITH YOU

We believe that the best solutions are created through co-creation and collaboration. Who you are and what you wish to achieve is always on our horison in everything we do. By working collaboratively witha mutual purpose, we can deliver creative outcomes that generate lasting results that truly respond to the needs of your business.

Whether it's a catch up over coffee or a digital call, we believe that a successful partnership starts with getting to know each other. To be effective as your creative partner, this initial relationship building is just as important as your goals and challenges, the value you provide to your customer and what sets you apart from your competition.

During this consultation phase, one of our Nomad Studios team members will have a chat with you to understand the scope of your situation and how can begin to frame your future project with us.

Depending on the nature of your project you may be asked to complete a questionnaire tailored towards the service(s) you are requesting an estimate on. These questionnaires are designed to help us better understand your company and its’ specific needs.

Nomad Studios is a studio where analytical and the creative meet, forming purpose-driven strategy.

Time to flesh out the details. Based on pragmatic research we work with you to define your customer's experience journey – from the first contact to continued engagement and retention to get a clear picture of the steps taken by the customer when engaging with your business. Whether these interventions be as a physical or digital form, we deep dive into researching your customer, audience and market.

We’ll review your existing content, and explore different actionable routes, tailored to achieve your desired outcomes. This will give you a clear strategic direction that will provide a great point of reference moving forward. Our plan is tailored to what you need.

We work with you. Yes, we will share wtih you our professional opinion and suggestions, however, we are an extension of your team co-creating something great.

Who you are and what you wish to achieve is always on our horison in everything we do. We're responsive to your needs and what you wish to achieve, while embracing a proven problem solving process – all while being resourceful with your time and budget.

We will work with you to bring your vision to life, creating visual sketches, mock ups and prototypes that will serve as the starting point to a potential execution plan. Theses mock ups or sketches will be provided to you for review and feedback. These will then be further finessed and tweaked if needed to ensure the final result is exactly what you require.

Once the deliverables of your project are considered 'ready,' we review every element with your team and relevant stakeholders. This includes finalising and proofreading copy, checking user experience, and ensuring the idea touches all the necessary channels of communication. Based on these discussions, we then make final tweaks (if any) in preparation for implementation.

Whether you plan a singular big launch or phase-by-phase rollout, the implementation activities are specific to your project and the desired outcomes of your project. This could be from simple artwork delivery to the launch of your website, social pages or email marketing template.

We’re with you for the long-haul, with your success being our measurement of success.

We live in a day and age where processes, ways of connecting and methods of engagement are constantly changing. When things change tomorrow, that’s what we’ll be working on to ensure you stay relevant in your market, and keep that competitive edge.
We monitor the performance of our creative outputs, so you can better understand your audience as they begin to facilitate ways to improve the services you offer and the way this is communicated.

If your investment in us doesn’t lead to customers, engagement, sales, or whatever measurement is important to you, then we aren’t doing our job.

We are invested in the longevity of your brand and remain committed to being an active partner that will help develop your brand and grow its value as your business grows and evolves.

consultation

Whether it's a catch up over coffee or a digital call, we believe that a successful partnership starts with getting to know each other.

EXPLORATION

With pragmatic research, we will explore different actionable plans, tailored to achieve your desired outcomes.

COLLABORation

We will work with you to bring your vision to life, creating visual sketches, mock ups and prototypes for your review. Based on your feedback, these will be tweaked to ensure the final result is exactly what you require.

IMPLEMENTation

Whether you plan a big launch or phased rollout, the activities of your implementation plan are specific to your desired outcomes.

Measure

We monitor the performance of our creative outputs, so you can better understand your audience as they begin to facilitate ways to improve the services you offer and the way this is communicated.

obtain YOUR competitive adVantage

why choose nomad studios?

Our team at Nomad Studios is built from local talent selected for their knowledge, expertise and execution tactics. These are people who don't shy away from a challenge, are led by strategy and are driven by creative instinct.

We focus on the big picture. Who you are and what you wish to achieve is always on our horison in everything we do. We're responsive to your needs and what you wish to achieve while embracing a proven problem-solving process – all while being resourceful with your time and budget.

If you are looking for a creative studio who can handle your business needs from strategy through to execution, look no further – we've got you covered.

Led by Strategy
We have an intricate understanding of your vision, and how to authentically communicate this to your audience.
Driven by Creative Instinct
By combining pragmatic research with our creative approach, we create honest and distinct outcomes across all projects.
Invested in longevity and results
We are invested in the longevity of your brand and remain committed to being an active partner that will help develop your brand and increase its value as your business grows and evolves.
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NOMAD STUDIOS portfolio

A SHOWCASE OF RECENT WORK

Social Media
Marketing

Support Local NZ Campaign

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Brand Identity

Making Everything Achievable

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Brand Identity

Te Kahu o Taonui

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THE BEST IDEAS START AS A CONVERSATION

– JOHNOTHAN IVE

Let's talk about you. Whether you are seeking advice, clarification or would simply like to chat through a few things, we welcome you with open arms. Send us an email at hello@nomadstudios.co.nz or simply fill in the form below and we’ll be in touch.


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SMALL, GROWING, WITH INCREDIBLE POTENTIAL

About nomad studios

Nomad Studios at its essence is a multi-media creative studio, combining the stability of digital mediums with visual communication aligning with your vision. We want to give each of our clients the best professional digital presence possible at an affordable price. Understanding your brand across all media platforms, and effectively communicating your brand message to your audience is what we do best, whether that be as your brand identity or marketing across social media channels and website – all purpose driven and ehanced by design. We are invested in the longevity of your brand and remain committed to being an active partner that will help develop your brand and grow its value as your business grows and evolves. Driven by purpose and executed with strategy, we are your digital creative partner.